We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Returns will be accepted only with a return authorization #, within 10 days of receipt. If you would like to return an item please us to make arrangements. All Furniture and Artwork is made to order and is not returnable unless damaged or defective, once an order is placed and payment is received these items are not returnable. Please inspect your items upon receipt to verify the condition. Customers will be responsible for return shipping charges and original shipping charges will not be refunded.
Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Returns on eligible mirrors, lamps, chandeliers, sconces and shades that are not defective will incur a 25% restocking fee. All hard wire lamps, chandeliers and sconces cannot be returned if they have been installed and uninstalled. Refunds are issued in the original payment form and price, less shipping and handling, re-stocking fees, and return shipping charges. Standard shipping charges will apply for all "free shipped" non-defective items.
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
Orders placed with greige will ship Monday through Friday, excluding holidays. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered. We will you with any updates regarding any out-of stock-delays or back ordered items. If the out-of-stock delay is unsatisfactory, you may cancel your order or please us for alternative items.
We will determine the most efficient shipping method for your order. The carrier that we use most often is FedEx ground but we may also ship via UPS and USPS. We are unable to ship to PO Boxes. In Stock orders will ship within 3-5 business days.
Note some furnishings and art pieces are made to order and may take 8-10 weeks to produce, this time frame is an estimate and cannot be guaranteed. If you would like more exact delivery dates please us with your order information and we would be happy to update you.
If you require express or 2 day shipping, please call us at 949 305 2965 to process your order.
Shipping to Hawaii and Alaska-
Shipments to Hawaii and Alaska will incur additional charges beyond our standard delivery fees. Please [email protected]eigedesign.com for further details regarding your order.
Shipping is based on the weight and size of your order.
PLEASE NOTE: Out of state orders will not be charged sales tax. All orders in California will be charged 7.75% sales tax.
At this time we do not offer international shipping or shipping to Canada via our website. If you are interested in delivery to Canada, special arrangements can be made for orders over $300. Please us for more information. Note that "free shipping" items do not ship for free outside the 48 contiguous states.
Some of our pieces are uniquely one of a kind and found objects, they may vary in finish and distressing, as well as shape and size from what is pictured. This will be noted with the item description and makes each piece unique and special.
In the event that you are not satisfied with your purchase, please us so that we can arrange a return. Items sent to us without a return authorization will not be accepted.
Currently all furniture and art pieces are considered custom and are not returnable unless damaged or defective. If an item is damaged in shipping please notify us within 48 hours to arrange for a replacement item to be sent. Once an order is placed and payment is recieved these items are not returnable.
Upholstery items may take up to 8 weeks to complete. Please us with any questions regarding lead times on these pieces.
We currently accept MasterCard, Visa, Discover, American Express and Pay Pal. Feel free to call you order in @ 949 305 2965.
We currently ship to the U.S. (additional shipping fees may apply to Canada please us for information). Please us for information on shipping elsewhere.